MOBILCOFFEE   Technology, computer, auto and Business

How can a Web-Based Software Application Enhance the Success of your Multi-Site Enterprise Technology Deployment?

An essential component to support a well-defined technology rollout system of methodologies, the web-based software application is proficient at capturing processes, documenting work and providing visibility into projects.

Example Scenario:
If a customer averages 300 technology rollouts per week, how does the technology rollout company accommodate an increased scale of 600 rollouts per week without decreasing quality of service?

Answer:
The web-based software application accelerates deployment time, enhances communication flow and ensures quality assurance at every phase of the technology rollout.

The rollout company relies on its internal resources and partnerships that support its defined process structure in order to escalate capabilities. With its primary purpose to provide easily accessed services for customers (such as reporting and project documentation), a web-based software application cannot account for changes in project scope, scale or address advanced customer needs. It serves as a support tool, not as a viable replacement for the system itself. Read the rest of this entry »

What Method of Deployment Is Most Efficient for Your Multi-Site Technology Rollout?

The Deployment Method is part of the Rollout Services Model within the Technology Rollout System. While the Rollout Services Model determines what services will be utilized for a project, the Deployment Method defines how the services are deployed to each site as well as the field technician requirements.

Understanding the Deployment Methods
There are many options when it comes to delivering rollout services. Our second White Paper explains and compares the primary Deployment Methods used for nationwide and international, multi-site technology rollouts. These include the:

Local Multi-Service The technology rollout company minimizes the number of local field technicians to deploy multiple services in as few truck rolls as possible. Each technician specializes in multiple services and is managed and supported by the technology rollout company.
Single-Service Multi-Resource
The technology rollout company uses multiple local field technicians. Each technician specializes in a single service.
Non-Local Service
The technology rollout company uses a single group of technicians as its field force. These non-local technicians travel to each site from a central location. Each technician may or may not specialize in multiple services.
Additional Methods: Hybrid A number of variations of the three basic methods may exist as hybrid methods, each with their own advantages and disadvantages. Read the rest of this entry »

The Process Structure of Multi-Site Technology Rollouts

The Process Structure is the first part of the Technology Rollout System. It provides the “bird’s eye view” of the relationship and communication flow from beginning (customer) to the end (local field technicians). It also:

Defines the facilitation of the management of multi-site nationwide and international projects
Determines interaction between customer and technology rollout company as well as between technology rollout company and field resources
Is used to gage the technology rollout company for delivering the agreed to process structure for each site and to maintain consistency and quality in execution

Not All Process Structures are Created Equal!
To fully understand how the Process Structure works, you must know what the various options are. Our White Paper explains the primary structures used for nationwide & international, multi-site technology rollouts. These include the:

Centralized Single-Tier
The customer uses a technology rollout company that directly manages field technicians through a direct partnership. Read the rest of this entry »

The Facts about Multi-site Technology Rollouts

Circuits play an extremely important role in business networks. With industry trends continuing to migrate more and more towards IP-based networks, the importance of the outside connection to the world is greater than ever. And the circuit is the gatekeeper of that connection!

Think of it this way. If there is a problem with the circuit, then the entire site’s connection to everything outside of the location is gone in a flash! That means the loss of money, time and business production until that circuit is working again.

When that happens, how important is the circuit then? And more importantly how important is the technology rollout company’s expertise and ability to test and service the issue at the site level?

3 Key Aspects of Circuit Services

Speaking the Language
Circuit Testing
Monitored Onsite Technicians

1. Speaking the language
FOC date. MPOE. Hard loop. Soft loop. DSX. These are just a few of the terms used when communicating with Carriers, LECs and ISPs. Without this knowledge, it would be like an American in Paris ordering dinner from a waiter who only understands minimal English. It takes you longer to order, you run a high risk of not getting what you asked for and you still have to communicate with them to get your check. Plus don’t forget the tip!

My point is this: if your technology rollout company cannot speak the “circuit language” and effectively communicate to their circuit counterpart, it will ultimately affect the speed of your rollout. Read the rest of this entry »

What does a NASCAR Pit Crew have to do with Multi-Site Technology Rollouts?

A NASCAR car traveling at 100 miles per hour will travel 150 feet per second. During a ten-second pit stop, all of that car’s competitors will gain one-quarter mile over the stopped car. With this in mind, the pit crew must have set processes and methodologies that allow for their success. These carefully developed processes were most important at last year’s Daytona 500 where the average speed was 137.284 mph, the margin of victory was only .119 seconds and there were an astonishing 52 lead changes.

Good Morning America did a TV segment illustrating the relation of a pit crew to efficient business models and building a successful team. Just like a pit crew is responsible for the rapid time in and out of the pit stop, so is your rollout delivery team for getting each site completed on an accelerated schedule.

Does the technology rollout company you’re engaging have metrics to evaluate their rollout delivery team for meeting accelerated site schedule dates, tech arrival times, performance on site and other project objectives for your technology rollout success? Read the rest of this entry »

How to Lessen the Risks of Multi-Site, Nationwide Technology Rollout Failure

There are many problems that are plaguing the industry when it comes to deploying technology quickly and accurately in the field. The first step is to understand the problems and where they come from. The problem primarily stems from a lack of information about what it takes to deploy technology on a nationwide and global scale. Instead, we are subject to the same old sales pitch.
Same Sales Pitch
For as long as I can remember, traditional technology rollout companies have primarily established their capabilities from the following criteria:
1. Single Point of Contact for the Customer
2. Nationwide Partners
3. Software Application to Manage Rollout
However as I have realized (and hopefully you as well), nationwide rollouts are simply too complex for a simplified solution. You have to have a system of methodologies with defined processes in place in order to provide quality, speed, accountability, and minimized project costs.
Increase of Incapable “Rollout” Companies
Because of the lack of information within our industry and the incorrect viewpoints that have emerged as a result, there are many types of rollout companies that are simply incapable of implementing a project successfully. These include:
- Technology Rollout Companies with initial capabilities, but fail to deliver over the life cycle of the project.
- Technology Rollout Companies that cannot produce a consistent level of quality.
- Solution Providers without adequate resources to support multi-site rollouts
- Unethical companies Read the rest of this entry »